Office Representative - State Farm Agent Team Member
Fontana - CA
Office Representative - State Farm Agent Team Member
Full Time • Fontana - CA
Responsive recruiter
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Free food & snacks
ROLE DESCRIPTION:
As a Customer Care Representative with Cothran Carroll State Farm, you’ll help create the exceptional customer experiences that build trust, strengthen relationships, and contribute to our agency’s growth. This is a customer-facing role for someone who enjoys working directly with people, over the phone and in person, and is committed to helping customers find clear, helpful answers.
You’ll respond to customer needs, explain insurance options, and look for ways to improve customer experience while supporting the success of the office. We’re looking for someone who takes initiative, enjoys learning, and is motivated to grow their skills and contribute to the agency’s business growth. For driven, sales-minded candidates, there may be opportunities to advance within the office.
RESPONSIBILITIES:
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and identify potential gaps in insurance.
- Use exceptional communication to efficiently meet the needs of customers while promoting the development of our business.
- Upselling of higher coverages or additional lines of business
- Drive the growth of our office Google reviews.
QUALIFICATIONS:
- Bilingual Spanish- required
- 2+ years in direct, forward-facing customer service experience preferred
- Able to effectively relate to a customer, answer their questions, and anticipate their needs
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive problem-solving skills
- Ability to obtain the P & C, and Life, Accident, Health and Sickness Insurance Licenses
BENEFITS:
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Valuable career-building experience
- All licensing costs are covered by the agency
Compensation: $65,000.00 per year
We're Hiring!
We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Phillip Cothran - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Fontana.
- I have been a State Farm agent since 1989.
- We currently have 9 team members at our agency.
- Our agency has received awards including: President's Club, Ambassador Travel, Legion of Honor, and Bronze Tablet
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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